Yesterday Chubby Hubby and I celebrated 13 years of marital bliss. We didn't get wild and crazy, in fact I didn't even go to Target and read him an anniversary card this year (yes, I am that cheap). My brother offered to babysit the rugrats so we could enjoy a dinner out. Our big plan was to try this new place (well new to us) not too far from our house. We had heard great things about it and thought our anniversary was a swell enough occasion to go.
We went. And....
The short story:
We ended up walking out of the joint.
The long story:
We walked and and two hostesses greeted us with the most unenthusiastic looks on their faces, no hello, no smile. We felt as though we had just caused a major imposition on them. They just barked off the waiting times for both indoor and outdoor seating. That should have been our indication to leave. Then we walked into the bar to wait for a table, I couldn't flag the bartender down for a drink if I was flashing my boobs. Our pager buzzed and we were seated after about 15 minutes. Again, we waited. Our server came and took drink orders and then disappeared. Another fifteen minutes later, we flagged her down and then she started venting about the other staff....but we still had no drinks! But.....she brought us water. Finally we got up and left after half an hour of frustration. What does a girl have to do to get a beer???
(I emailed the place to offer my "feedback")
We ventured to Pub close to our house where we had a lovely dinner, had great service, and ended up having a really nice time (and the best fried pickles I have ever had!!!) I realized this morning that the Pub's name was "Luckys 13". It was a nice place to celebrate our "lucky 13th" wedding anniversary. (insert awwwwwww here)
(I emailed this place to tell them I loved it)
This experience got me thinking about when customer service goes south. Chubby Hubby and I have very different approaches (like our personalities). He quietly leaves with the satisfaction of not giving them his business. I on the hand, feel I need to let them tactfully know what did not meet my expectations.
How do you handle situations like this?
In the end, we had a really fun time (after the first place) and we came home and watched 24. We are crazy!